Assessed via the Settings menu which is available by clicking on the icon ( ) located in the the top-right of the application.
Social Accounts
How to amend what a social account collects
How to remove a social account
Why will I need to re-authenticate a social account ?
How to re-authenticate a social account
These are a number of social channels ( Facebook, Twitter, etc. ) and Chat applications ( Wechat ) that are monitored, with data captured for interaction and/or analytical interrogation within the application. There are a number of account types available with more coming in the future. Adding these into the application allows the application to show an insight into the social presence of the workspace.
- Select the Social Accounts option from the Settings menu.
- Click on the Add Account button located at the bottom of the social accounts page. An entry form is displayed to the right of the list ready for information entry.
- Select the account type from the list provided and click the Next button.
- Follow the on-line options specific to the social account that was selected. This will include providing login information and allowing our application permissions to the relevant aspects of the social account API.
- Select what is to be collected from the supplied list.
- Click Save to confirm.
The application stores the information and adds the social account to the displayed list.
How to amend what a social account collects
- Select the Social Accounts option from the Settings menu.
- Select the account to be amended from the list of available accounts. The details of the selected account will be displayed to the right of the list.
- Amend the name and/or the social channels to be collected as required.
- Click Save to confirm.
The application stores the updated information, including the information displayed in the list of social accounts.
How to remove a social account
- Select the Social Accounts option from the Settings menu.
- Select the account to be removed from the list of available accounts. The details of the selected account will be displayed to the right of the list.
- Click Remove.
- Double check that the correct account is selected and then click to confirm the account removal.
The application removed the social account and the displayed is updated.
Why will I need to re-authenticate a social account ?
Some social account providers set an expiry date upon social account links to their API to limit misuse and provide security. To re-set the expiry date of the social account link, the social account is re-authenticated.
How to re-authenticate a social account
- Select the Social Accounts option from the Settings menu.
- Select the account from the list of available accounts. The details of the selected account will be displayed to the right of the list.
- Click Re-Authenticate.
- Follow the on-screen instructions, which are dependant upon the social account that is being re-authenticated.
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