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Settings - Social Accounts

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Assessed via the Settings menu which is available by clicking on the icon (  ) located in the the top-right of the application.

Social Accounts

What are Social Accounts ?

How to add a social account

How to amend what a social account collects

How to remove a social account

Why will I need to re-authenticate a social account ?

How to re-authenticate a social account


What are 'Social Accounts' ?

These are a number of social channels ( Facebook, Twitter, etc. ) and Chat applications (  Wechat ) that are monitored, with data captured for interaction and/or analytical interrogation within the application. There are a number of account types available with more coming in the future. Adding these into the application allows the application to show an insight into the social presence of the workspace. 


How to add a social account

  1. Select the Social Accounts option from the Settings menu.
  2. Click on the Add Account button located at the bottom of the social accounts page. An entry form is displayed to the right of the list ready for information entry.
  3. Select the account type from the list provided and click the Next button.
  4. Follow the on-line options specific to the social account that was selected. This will include providing login information and allowing our application permissions to the relevant aspects of the social account API.
  5. Select what is to be collected from the supplied list.
  6. Click Save to confirm.

The application stores the information and adds the social account to the displayed list.


How to amend what a social account collects

  1. Select the Social Accounts option from the Settings menu.
  2. Select the account to be amended from the list of available accounts.  The details of the selected account will be displayed to the right of the list.
  3. Amend the name and/or the social channels to be collected as required.
  4. Click Save to confirm.

The application stores the updated information, including the information displayed in the list of social accounts.


How to remove a social account

  1. Select the Social Accounts option from the Settings menu.
  2. Select the account to be removed from the list of available accounts.  The details of the selected account will be displayed to the right of the list.
  3. Click Remove.
  4. Double check that the correct account is selected and then click to confirm the account removal.  

The application removed the social account and the displayed is updated.


Why will I need to re-authenticate a social account ?

Some social account providers set an expiry date upon social account links to their API to limit misuse and provide security.  To re-set the expiry date of the social account link, the social account is re-authenticated.


How to re-authenticate a social account

  1. Select the Social Accounts option from the Settings menu.
  2. Select the account from the list of available accounts.  The details of the selected account will be displayed to the right of the list.
  3. Click Re-Authenticate
  4. Follow the on-screen instructions, which are dependant upon the social account that is being re-authenticated.

 

 

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