Accessed by selecting the icon ( 
) located in the menu on the left of the application.
Metrics
Metrics is the place to go for interrogating the information captured by the application, both externally and by collection of activities undertaken by users of the application.
Once the icon is selected, the metrics area of the menu is expanded, exposing the sections available. Clicking on the appropriate option navigates the user to the appropriate metrics section, displaying various charts and totals that may be adjusted via use of date range and filter selections. This allows the user to get to the statistical information required for their needs.
The contents of the Metrics sections may be adjusted by use of filters which are displayed at the top of each section. The filtering options are common across all sections, which allows a user to set the filters once and then move between sections as required.
For information on the various filters that are available select one of the following links:
Summation of the volume of the messages are displayed in a variety of charts and totals. The section includes, but is not limited to the following:
- Message totalling including comparison between the current and last period
- Volume of message broken down by source for the selected period
- Volume of messages broken down by location for the selected period
- Geographical representation of volume for the selected period
For information on the various summations that are available select the following link:
Summation of the interaction to the messages which are displayed in a variety of charts and totals. The section includes, but is not limited to the following:
- Message totalling including comparison between the current and last period
- Response time across the current period
- Response interval across the current period
- SLA Performance
- Totalling of the usage of the top 5 Tags for the current period
- User response times and actions
For information on the various summations that are available select the following link:
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